GENERAL VEHICLE RENTAL CONDITIONS
CLAUSE 1
Object
By this contract, governed by the general terms and conditions contained in the following clauses and by the particular conditions and respective annexes, which are an integral part of it, Tangerine Rent a Car, Lda, with registered office at Rua Dr. António Loureiro Borges, nº2, 1º, 1495 -131 Algés, with NIF 517366541, hereinafter referred to as LESSOR, rents to the LESSEE, better identified in the particular conditions, the motor vehicle identified there, in the state of conservation described there, upon payment of the total price calculated in accordance with the terms defined in Clause Three .
Unless otherwise indicated by the LESSEE, the contract and all its annexes and elements, including any renewals, as well as communications by the LESSOR, may be provided and carried out electronically.
CLAUSE 2
Start and end of rental
The rental begins and ends on the date, time and place designated in the particular conditions for delivery and return of the vehicle, respectively.
If the LESSEE wishes to extend the rental period, the LESSEE is obliged to contact the LESSOR in advance to conclude a new contract, subject to the LESSOR's approval.
The collection of the vehicle is preceded by its joint inspection by the LESSEE and the LESSOR, as a result of which the inspection report is drawn up (which is an integral part of this contract), describing the state of conservation of the vehicle and indicating any possible apparent defects and/or damages.
CLAUSE 3
Rental price
When renting the vehicle, the LESSEE is obliged to pay the LESSOR the daily rate indicated in the particular conditions.
To the amount provided for in the previous paragraph is added:
a) The amount given as a deposit, to guarantee the fulfillment of obligations arising from this contract;
b) The value for the vehicle refueling service, and the value of the missing fuel, calculated according to the price per liter in force on the date of return;
c) The amount provided for in the particular conditions due for contracting additional insurance coverage under the terms of Clause 8;
d) The value of the toll management service and the respective cost of tolls, both provided for in the particular conditions;
e) The amount as administrative expenses for fulfilling the LESSOR's duty to identify the LESSEE, as a result of the infraction;
For the purposes of paragraph d) of the previous paragraph, subscription to the toll management service is automatic whenever the LESSEE uses road infrastructure subject to electronic toll payment, being obliged to pay the LESSOR the value of the toll management service , plus the value of the respective toll fees. in accordance with paragraph 4 of article 27 of D.L. 84-C/2022, of December 9th.
CLAUSE 4
Vehicle return
The LESSEE is obliged to return the vehicle (check in) in the conditions of use and cleanliness in which it was delivered, and with the respective accessories and documents.
Returns in violation of Clause 2 will result in increased costs, in accordance with the current price list available at the LESSOR's facilities.
In case of early return of the vehicle, the LESSOR is not obliged to return the remaining rental amount to the LESSEE.
The LESSOR is not responsible to the LESSEE, or to any passenger, for the loss of or damage to objects left in the vehicle, either during the rental period or after it.
When returning the vehicle (check in), the LESSOR and the LESSEE jointly inspect it to check for any new apparent defects or damages which, if any, are noted in this contract, which is validated and signed by both , and the LESSEE is responsible for PAYING for NEW DEFECTS or DAMAGES that the vehicle did not have at the time of delivery (check out).
Failure by the LESSEE to sign, as provided for in the previous paragraph, does not exempt him from his responsibility for damages caused during the rental period.
CLAUSE 5
Fuel policy
The LESSEE is obliged to return the vehicle in accordance with the contracted fuel policy, with the same fuel level existing when picked up.
In case of non-compliance, the LESSOR will charge the refueling fee and the missing fuel, in accordance with paragraph b) of paragraph 2 of Clause 3;
The LESSEE can return the vehicle regardless of the fuel level, upon payment of the amount indicated in the particular conditions.
In the situation referred to in the previous paragraph, the LESSEE is not reimbursed for any unused fuel.
CLAUSE 6
Lessor's obligations
a) The LESSOR’s obligations are:
b) Inform the LESSEE in advance of the activation of the deposit for damage to the vehicle and proof of the same;
c) Ensure the provision of a free assistance service to the LESSEE, available 24 hours a day, for reporting anomalous situations that occur during the execution of this contract;
Ensure the provision of equivalent service or the availability of a superior vehicle in the event of unavailability of the previously contracted or reserved vehicle, or of breakdown, at no additional cost to the LESSEE.
CLAUSE 7
Lessee's obligations
The LESSEE’s obligations are:
a) Pay, as soon as requested by the LESSOR, all amounts arising from the conclusion of this contract;
b) Provide a deposit on a credit card, expressly authorizing the LESSOR to fill in, block and debit the amounts due arising from the contract from the payment card;
c) Ensure that the vehicle is properly closed when not in use;
d) Ensure that the vehicle is filled with adequate fuel, with the LESSEE being responsible for the costs borne by the LESSOR resulting from the removal of unsuitable fuel, as well as possible repairs for damage caused by such refueling;
e) Do not smoke inside the vehicle, and the verification of signs that demonstrate such conduct makes the LESSEE responsible for the cost of cleaning the vehicle provided for in the Particular Conditions;
f) Contact the LESSOR in the event of a vehicle breakdown and obtain their prior agreement for repairs.
The LESSEE undertakes not to use or allow the use of the vehicle:
a) To transport passengers or goods in violation of the law;
b) For sporting events or training, whether official or not;
c) By any person under the influence of alcohol, drugs or any other substance that, directly or indirectly, reduces their perception and ability to react;
d) By drivers not identified in this contract;
e) Outside the national territory, without express authorization from the LESSOR for this purpose.
CLAUSE 8
Mandatory insurance and complementary coverage
Mandatory insurance only ensures the payment of compensation for bodily and material damage caused to third parties and people transported.
The LESSEE is responsible for paying for damages to the vehicle and/or equipment or devices installed therein that are attributable to him, up to the limit of the deductible corresponding to the rented vehicle and indicated in the particular conditions, without prejudice to the LESSEE's full responsibility for damages caused by intent, negligence or that are not guaranteed by insurance coverage.
In order to reduce the deductible set out in paragraph 2, the LESSEE contracts the following insurance coverage and/or additional protection services, valid during the period indicated in Clause 2:
a) CDW - Collision Damage Waiver, which covers damage caused by shock, collision and rollover, fire, lightning or explosion, natural phenomena, acts of vandalism; Excludes: isolated glass breakage;
b) PAI, which covers personal accidents of occupants (in case of death or permanent disability up to €10,000; in case of treatment expenses up to €1,000);
c) TP - Theft Protection, which covers theft or robbery situations; excludes theft or theft of personal belongings;
d) Medium Protection, when purchasing this additional protection it reduces the deductible to the value indicated in the particular conditions.
e) Premium Protection, when purchasing this additional protection it reduces your deductible to zero.
CLAUSE 9
Accidents or changes to the condition of the vehicle
The LESSEE is obliged, in the event of an accident and/or change in the condition in which the vehicle was delivered to him, to adopt the following procedures:
a) Report to the LESSOR and request the presence of police authorities in any and all accidents, theft, robbery, fire, damage caused by animals or any other accidents, within a maximum period of 24 hours, except in duly justified cases of force majeure;
b) Obtain the names and addresses of the people involved in the road accident and any witnesses;
c) Do not abandon the vehicle without taking appropriate measures to protect and safeguard it, except in duly justified cases of force majeure;
d) Contact the LESSOR and provide the information available relating to the occurrence, including the report drawn up by the intervening police authorities.
Only the LESSEE and/or drivers authorized by the LESSOR can benefit from the optional coverages indicated in paragraph. 3 of Clause 8.
The coverage described in paragraph n. º2 and no. 3 of Clause 8 does not take effect in the event of an accident due to:
a) Driving under the influence of alcohol or narcotic products;
b) Improper use of the vehicle, particularly in places and for purposes other than those for which it was intended, such as driving on unpaved roads and paths, forest paths, mountainous terrain, and on beaches;
c) Use in sporting events or training, whether official or not;
d) Transport of goods or towing of vehicles, objects and/or equipment above the limit set out in the technical specifications and/or in the Single Automobile Document.
e) Failure to comply with this clause or the subparagraphs set out in paragraph 2 of Clause 7 makes the LESSEE responsible for all expenses related to the repair of the vehicle and the compensation corresponding to the time of its stoppage.
CLAUSE 10
Contractual breach
If the vehicle is used in violation of the contract, the LESSOR may terminate the contract, and the LESSEE must return the vehicle to the location indicated, under penalty of it being removed, in accordance with the law, at his/her own expense.
CLAUSE 11
Competent forum and alternative dispute resolution
In the event of a consumer dispute, defined in accordance with the provisions of Law no. 144/2015, of September 8, the LESSEE may resort to the Arbitration Center included in the List of Centers available on the DGC – Direcção Geral do Consumidor page at www.consumido.gov.pt.
Without prejudice to the aforementioned in the previous paragraph, the LESSEE may present his/her Complaint to the LESSOR in the Physical Complaints Book, which is available on the LESSOR's premises, or in the Electronic Complaints Book, available on the following website:
https://www.livroreclamacoes.pt/inicio
CLAUSE 12
personal data
The LESSEE recognizes and understands the need for computer processing of personal data provided by the LESSOR, in accordance with the table below
The LESSOR informs the following:
a) The entity responsible for the processing of personal data provided under the contract is the LESSOR, with headquarters at Rua Dr. António Loureiro Borges, nº2, 1º, 1495-131 Algés;
b) THE LESSOR has appointed a data protection officer, who can be contacted via email at dpo@tangerinerent.com;
c) The purpose of processing personal data is to conclude and execute this contract;
d) Personal data may be transmitted to third parties for the purpose of ensuring compliance with any legal obligations to which the LESSOR is subject, namely to judicial authorities, criminal police bodies, tax and customs authorities and regulatory entities;
e) The LESSOR will retain the personal data processed for the period necessary to provide the services, respective invoicing and compliance with legal obligations.
At any time, the holder of personal data has the right to access them, as well as, within the limits of the contract, Law No. 58/2019, of August 8, and the GDPR, to change them, opportun- whether or limit the respective processing, decide on the automated processing of the same, withdraw consent, request the deletion of the data and exercise the other rights provided for in current legislation (with the exception of data that are essential to the execution of the contract, and as such are mandatory to be provided, or are essential to comply with legal obligations to which the LESSOR is subject).
If the data subject withdraws their consent, this does not compromise the lawfulness of the processing carried out up to that date.
The data subject also has the right to lodge a complaint with the supervisory authority (National Data Protection Commission).
The data subject has the right to be notified, under the terms set out in the GDPR, in the event of a breach of their personal data that could pose a high risk to rights and freedoms, and may lodge complaints with the competent authority(ies). .
The vehicle has a geolocation device (GPS), for the purpose of fleet management, which will be used in the event of contractual breach and/or border crossing.
Object
By this contract, governed by the general terms and conditions contained in the following clauses and by the particular conditions and respective annexes, which are an integral part of it, Tangerine Rent a Car, Lda, with registered office at Rua Dr. António Loureiro Borges, nº2, 1º, 1495 -131 Algés, with NIF 517366541, hereinafter referred to as LESSOR, rents to the LESSEE, better identified in the particular conditions, the motor vehicle identified there, in the state of conservation described there, upon payment of the total price calculated in accordance with the terms defined in Clause Three .
Unless otherwise indicated by the LESSEE, the contract and all its annexes and elements, including any renewals, as well as communications by the LESSOR, may be provided and carried out electronically.
CLAUSE 2
Start and end of rental
The rental begins and ends on the date, time and place designated in the particular conditions for delivery and return of the vehicle, respectively.
If the LESSEE wishes to extend the rental period, the LESSEE is obliged to contact the LESSOR in advance to conclude a new contract, subject to the LESSOR's approval.
The collection of the vehicle is preceded by its joint inspection by the LESSEE and the LESSOR, as a result of which the inspection report is drawn up (which is an integral part of this contract), describing the state of conservation of the vehicle and indicating any possible apparent defects and/or damages.
CLAUSE 3
Rental price
When renting the vehicle, the LESSEE is obliged to pay the LESSOR the daily rate indicated in the particular conditions.
To the amount provided for in the previous paragraph is added:
a) The amount given as a deposit, to guarantee the fulfillment of obligations arising from this contract;
b) The value for the vehicle refueling service, and the value of the missing fuel, calculated according to the price per liter in force on the date of return;
c) The amount provided for in the particular conditions due for contracting additional insurance coverage under the terms of Clause 8;
d) The value of the toll management service and the respective cost of tolls, both provided for in the particular conditions;
e) The amount as administrative expenses for fulfilling the LESSOR's duty to identify the LESSEE, as a result of the infraction;
For the purposes of paragraph d) of the previous paragraph, subscription to the toll management service is automatic whenever the LESSEE uses road infrastructure subject to electronic toll payment, being obliged to pay the LESSOR the value of the toll management service , plus the value of the respective toll fees. in accordance with paragraph 4 of article 27 of D.L. 84-C/2022, of December 9th.
CLAUSE 4
Vehicle return
The LESSEE is obliged to return the vehicle (check in) in the conditions of use and cleanliness in which it was delivered, and with the respective accessories and documents.
Returns in violation of Clause 2 will result in increased costs, in accordance with the current price list available at the LESSOR's facilities.
In case of early return of the vehicle, the LESSOR is not obliged to return the remaining rental amount to the LESSEE.
The LESSOR is not responsible to the LESSEE, or to any passenger, for the loss of or damage to objects left in the vehicle, either during the rental period or after it.
When returning the vehicle (check in), the LESSOR and the LESSEE jointly inspect it to check for any new apparent defects or damages which, if any, are noted in this contract, which is validated and signed by both , and the LESSEE is responsible for PAYING for NEW DEFECTS or DAMAGES that the vehicle did not have at the time of delivery (check out).
Failure by the LESSEE to sign, as provided for in the previous paragraph, does not exempt him from his responsibility for damages caused during the rental period.
CLAUSE 5
Fuel policy
The LESSEE is obliged to return the vehicle in accordance with the contracted fuel policy, with the same fuel level existing when picked up.
In case of non-compliance, the LESSOR will charge the refueling fee and the missing fuel, in accordance with paragraph b) of paragraph 2 of Clause 3;
The LESSEE can return the vehicle regardless of the fuel level, upon payment of the amount indicated in the particular conditions.
In the situation referred to in the previous paragraph, the LESSEE is not reimbursed for any unused fuel.
CLAUSE 6
Lessor's obligations
a) The LESSOR’s obligations are:
b) Inform the LESSEE in advance of the activation of the deposit for damage to the vehicle and proof of the same;
c) Ensure the provision of a free assistance service to the LESSEE, available 24 hours a day, for reporting anomalous situations that occur during the execution of this contract;
Ensure the provision of equivalent service or the availability of a superior vehicle in the event of unavailability of the previously contracted or reserved vehicle, or of breakdown, at no additional cost to the LESSEE.
CLAUSE 7
Lessee's obligations
The LESSEE’s obligations are:
a) Pay, as soon as requested by the LESSOR, all amounts arising from the conclusion of this contract;
b) Provide a deposit on a credit card, expressly authorizing the LESSOR to fill in, block and debit the amounts due arising from the contract from the payment card;
c) Ensure that the vehicle is properly closed when not in use;
d) Ensure that the vehicle is filled with adequate fuel, with the LESSEE being responsible for the costs borne by the LESSOR resulting from the removal of unsuitable fuel, as well as possible repairs for damage caused by such refueling;
e) Do not smoke inside the vehicle, and the verification of signs that demonstrate such conduct makes the LESSEE responsible for the cost of cleaning the vehicle provided for in the Particular Conditions;
f) Contact the LESSOR in the event of a vehicle breakdown and obtain their prior agreement for repairs.
The LESSEE undertakes not to use or allow the use of the vehicle:
a) To transport passengers or goods in violation of the law;
b) For sporting events or training, whether official or not;
c) By any person under the influence of alcohol, drugs or any other substance that, directly or indirectly, reduces their perception and ability to react;
d) By drivers not identified in this contract;
e) Outside the national territory, without express authorization from the LESSOR for this purpose.
CLAUSE 8
Mandatory insurance and complementary coverage
Mandatory insurance only ensures the payment of compensation for bodily and material damage caused to third parties and people transported.
The LESSEE is responsible for paying for damages to the vehicle and/or equipment or devices installed therein that are attributable to him, up to the limit of the deductible corresponding to the rented vehicle and indicated in the particular conditions, without prejudice to the LESSEE's full responsibility for damages caused by intent, negligence or that are not guaranteed by insurance coverage.
In order to reduce the deductible set out in paragraph 2, the LESSEE contracts the following insurance coverage and/or additional protection services, valid during the period indicated in Clause 2:
a) CDW - Collision Damage Waiver, which covers damage caused by shock, collision and rollover, fire, lightning or explosion, natural phenomena, acts of vandalism; Excludes: isolated glass breakage;
b) PAI, which covers personal accidents of occupants (in case of death or permanent disability up to €10,000; in case of treatment expenses up to €1,000);
c) TP - Theft Protection, which covers theft or robbery situations; excludes theft or theft of personal belongings;
d) Medium Protection, when purchasing this additional protection it reduces the deductible to the value indicated in the particular conditions.
e) Premium Protection, when purchasing this additional protection it reduces your deductible to zero.
CLAUSE 9
Accidents or changes to the condition of the vehicle
The LESSEE is obliged, in the event of an accident and/or change in the condition in which the vehicle was delivered to him, to adopt the following procedures:
a) Report to the LESSOR and request the presence of police authorities in any and all accidents, theft, robbery, fire, damage caused by animals or any other accidents, within a maximum period of 24 hours, except in duly justified cases of force majeure;
b) Obtain the names and addresses of the people involved in the road accident and any witnesses;
c) Do not abandon the vehicle without taking appropriate measures to protect and safeguard it, except in duly justified cases of force majeure;
d) Contact the LESSOR and provide the information available relating to the occurrence, including the report drawn up by the intervening police authorities.
Only the LESSEE and/or drivers authorized by the LESSOR can benefit from the optional coverages indicated in paragraph. 3 of Clause 8.
The coverage described in paragraph n. º2 and no. 3 of Clause 8 does not take effect in the event of an accident due to:
a) Driving under the influence of alcohol or narcotic products;
b) Improper use of the vehicle, particularly in places and for purposes other than those for which it was intended, such as driving on unpaved roads and paths, forest paths, mountainous terrain, and on beaches;
c) Use in sporting events or training, whether official or not;
d) Transport of goods or towing of vehicles, objects and/or equipment above the limit set out in the technical specifications and/or in the Single Automobile Document.
e) Failure to comply with this clause or the subparagraphs set out in paragraph 2 of Clause 7 makes the LESSEE responsible for all expenses related to the repair of the vehicle and the compensation corresponding to the time of its stoppage.
CLAUSE 10
Contractual breach
If the vehicle is used in violation of the contract, the LESSOR may terminate the contract, and the LESSEE must return the vehicle to the location indicated, under penalty of it being removed, in accordance with the law, at his/her own expense.
CLAUSE 11
Competent forum and alternative dispute resolution
In the event of a consumer dispute, defined in accordance with the provisions of Law no. 144/2015, of September 8, the LESSEE may resort to the Arbitration Center included in the List of Centers available on the DGC – Direcção Geral do Consumidor page at www.consumido.gov.pt.
Without prejudice to the aforementioned in the previous paragraph, the LESSEE may present his/her Complaint to the LESSOR in the Physical Complaints Book, which is available on the LESSOR's premises, or in the Electronic Complaints Book, available on the following website:
https://www.livroreclamacoes.pt/inicio
CLAUSE 12
personal data
The LESSEE recognizes and understands the need for computer processing of personal data provided by the LESSOR, in accordance with the table below
The LESSOR informs the following:
a) The entity responsible for the processing of personal data provided under the contract is the LESSOR, with headquarters at Rua Dr. António Loureiro Borges, nº2, 1º, 1495-131 Algés;
b) THE LESSOR has appointed a data protection officer, who can be contacted via email at dpo@tangerinerent.com;
c) The purpose of processing personal data is to conclude and execute this contract;
d) Personal data may be transmitted to third parties for the purpose of ensuring compliance with any legal obligations to which the LESSOR is subject, namely to judicial authorities, criminal police bodies, tax and customs authorities and regulatory entities;
e) The LESSOR will retain the personal data processed for the period necessary to provide the services, respective invoicing and compliance with legal obligations.
At any time, the holder of personal data has the right to access them, as well as, within the limits of the contract, Law No. 58/2019, of August 8, and the GDPR, to change them, opportun- whether or limit the respective processing, decide on the automated processing of the same, withdraw consent, request the deletion of the data and exercise the other rights provided for in current legislation (with the exception of data that are essential to the execution of the contract, and as such are mandatory to be provided, or are essential to comply with legal obligations to which the LESSOR is subject).
If the data subject withdraws their consent, this does not compromise the lawfulness of the processing carried out up to that date.
The data subject also has the right to lodge a complaint with the supervisory authority (National Data Protection Commission).
The data subject has the right to be notified, under the terms set out in the GDPR, in the event of a breach of their personal data that could pose a high risk to rights and freedoms, and may lodge complaints with the competent authority(ies). .
The vehicle has a geolocation device (GPS), for the purpose of fleet management, which will be used in the event of contractual breach and/or border crossing.